Frequently asked questions

The AI planner asks a few questions and drafts the trip day by day. The manual builder lets you choose the places on the map yourself and then the hotels, food, guiders and transport at each one. A company tour is a complete trip a tourism company has already put together, with set dates and a set price, that you apply to join.

Use the AI planner when you know roughly what you want and would like a first draft. Use the manual builder when you already know the places. Choose a company tour when you would rather somebody else ran the whole trip, and for travel abroad.

Yes. The AI plan opens in the same builder, so you can swap a stop, change the order or pick different services before you book anything.

Yes. On a plan you built or the AI drafted, you negotiate on each hotel, restaurant, guider or vehicle at the booking step. On a company tour, you can offer a total for your group after you apply, where the company allows offers.

Because that isn't how prices work here. The number shown is the host's suggestion; you send what you're willing to pay and they say yes, say no, or come back with their own number. The full flow is here.

The negotiation screen shows the lowest amount it will take for each place, a set way below the suggested price. Within that, treat the suggested price as the host's starting point: a very low starting price usually gets a reply asking for more rather than a yes.

A booking is created at the agreed price with your dates and number of persons, and that amount is set aside from your Tourgenz balance. It starts as requested, becomes confirmed once the host locks it in, and is marked completed after your hotel booking. Everything is paid through Tourgenz, so never send money to anyone outside the platform.

Yes, and it's sensible in peak season. Each negotiation is independent. Accepting one doesn't withdraw the others, so cancel any you no longer want rather than leaving hosts waiting.

There is no card. You transfer the money into Tourgenz's account and upload the receipt, which is waiting until our team has checked it against the statement. Once received, the amount is in your Tourgenz balance. Booking sets that amount aside, and when the business confirms it comes out of your balance. It is sent to the vendor after your trip. Never send payment to anyone claiming to collect on our behalf.

Open the booking and cancel it yourself. Cancel inside the free window and the whole amount comes back to your Tourgenz balance; after that a percentage is kept by the business and the rest is returned. The booking form states the window and the percentage before you commit.

Yes. Set the number of persons and the plan is priced for everyone travelling with you, so guiders, vehicles and rooms are all quoted for the whole group rather than one person.

It can't. It only picks from what is already on Tourgenz, so every hotel, guider, restaurant and vehicle it names is one you can open and book. It will never make up a place or a business.

No. It writes a day by day plan with an estimated total. Booking is a separate step you take for each thing on it, so nothing is committed on your behalf.

It adds up the asking prices of everything it chose, for your number of persons and how long you are away. Since you can negotiate your own price, what you end up paying is usually less, so read it as the most you would pay rather than the figure you will.

Save it as a trip and adjust from there. Swap your picks, change dates, or run the planner again with different answers. Trips you are still building wait at the top of My tours, above the ones you have finished.

Open a tour on the company tours page, choose a date and apply. You add everyone travelling, answer the company's questions and upload the documents the tour asks for. The company reviews the application and either approves it, asks for changes or declines it.

Each tour lists its own, such as a CNIC or a passport for every traveller, and you see the list before you apply. Uploads are stored privately and are opened only to review your application.

Only after the company approves your application. You then pay a deposit from your Tourgenz wallet inside the payment window shown on the application, which is what confirms your seats. The application shows the balance and the date it is due.

Where the company allows offers, yes. After you send your application you can offer a total for your whole group. The company accepts, declines or counters, and the application shows the lowest offer it will take.

Yes, while your application is still a draft, while the company is waiting on changes from you, or after a decline. Your travellers and documents move with it and the price follows the new date.

You can withdraw an application yourself at any point before the deposit is paid. The company is told, no payment is taken and any seats held for you are released. After the deposit, open the trip in My Trip to cancel.

Yes, through company tours. Tourism companies on Tourgenz run trips to Azerbaijan, China, Malaysia and Thailand. Hotels, restaurants, guiders and transport that you book yourself are in Pakistan for now.

Yes. Pick one of the four countries and it asks about your group, dates, budget and interests, then shows the company tours that fit, with the company's own itinerary and the exact price for your group. It never invents a departure.

Tourgenz does not issue visas. Each tour page says what the price includes, which documents you need and how far ahead to apply, so check there and ask the company before you pay if anything is unclear.

Not yet. Outside Pakistan the trip is the company's tour as a whole, with the stays and transport the tour page lists.

No. The globe, search and every page are open. An account is needed to save places, start negotiations, book, review or use the planner.

Our team can hide a review, and a hidden review stops counting towards the rating too, so the score always matches the reviews you can actually read. Hiding can be undone. The alternative is a rating that quietly disagrees with what is written under it.

Once the booking you made here is marked completed, so a review always stands on a trip that happened. One review per person per listing, and ratings are averages of the reviews you can actually read, nothing else.

Ask us on the support page while signed in, so we know the request came from the account itself, and we will close it so it cannot be used. Your bookings, reviews and payment records are kept where record-keeping requires it.

All seven regions (Gilgit-Baltistan, Khyber Pakhtunkhwa, Azad Kashmir, Islamabad, Punjab, Sindh and Balochistan). Service availability is deliberately spread rather than concentrated on the famous northern valleys.

Tell us on the support page with its name, or email hello@tourgenz.com if you do not have an account. We fix mistakes ourselves rather than waiting on the host.